Returns & refunds

Returns, refunds & exchanges

I want you to be happy with what turns up.

Personal care items. Because these are personal-care and hygiene products, I cannot accept returns or exchanges on anything that has been opened or used.

Damaged or wrong items. If your order arrives damaged or defective, or if you got the wrong thing, email naturallynooked@gmail.com within 7 days of delivery with photos. I will send a replacement or refund you in full, shipping included, once we have sorted out what happened.

Cancellations. An order can be cancelled any time before it has been made or shipped. Email me straight away if you need to.

Return shipping. In the rare case a return is agreed for an unused item, return postage is the customer's to cover.